How long will it take for me to receive my order?

Your items will be delivered to you within six weeks of us receiving your loved one’s ashes.

Can I watch my item(s) being made?

Yes! Please select this option when placing your order and we will call you to arrange a convenient date and time.

Do I have to order online?

Yes… The online ordering system allows us to track your order right from the beginning. Once we receive the order and send the collection pack to you, we know to expect your loved one’s ashes within a certain timeframe.

How do I know my remembrance piece contains my loved one’s ashes?

Each order comes complete with a signed certificate from the Artist who has looked after your loved one’s ashes and made your piece from start to finish.

What if my loved one’s ashes are lost in the post?

Because we have the online ordering system we will contact you If the ashes haven’t been received within a certain timeframe. In this instance, we would request that you send us a further pack.

How many items can I order?

You can order as many items as you wish. Please provide one measurement of ashes for each item being ordered.

Can you combine two or more of my loved ones’ ashes to make one item?

Absolutely!
 

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